Utility Customer Service

Town Utilities

The Town provides water, sewer, sanitation, recycling, and alarm monitoring services to residences within the Town. The Customer Service Office handles the accounting, billing, and collection of all customer utility bills for those services. The office also provides customer service to all residents and arranges connection and disconnection of services.

Utility accounts are billed monthly for service from the 15th to the 15th of the month. Statements are mailed out on the last business day of the month and due by the fifteenth of the following month. You may remit payment via mail, in-person during business hours, your bank website, or our online payment portal at Municipal Online Payments.

Services Issues

If you have a water line break or low water pressure, please call 214-521-4161 between the hours of 7:30 a.m. and 4:30 p.m. on weekdays. If you have an after-hours emergency please call 214-521-5000.

Water Leaks

If you have a water line leak between your meter and your house, in most cases, it will be your responsibility. You may request a Town crew member come to your residence to evaluate the situation by calling 214-521-4161 between the hours of 7:30 a.m. and 4:30 p.m. on weekdays.

Town Ordinance 13.02.044(h) allows for a leak adjustment in certain instances. You may request consideration for a leak adjustment by;

  • Submitting a written request for an adjustment, and
  • Providing a written statement of work from the plumber or an affidavit of work done by the customer.

Oncor Information

Oncor’s planned vegetation maintenance (VM) program is essential to delivering safe and reliable electric service. As the electric delivery provider, Oncor is responsible for ensuring proper clearance from the power lines. When maintenance has been scheduled within the Town, the Oncor representative's goal is to contact all residents, and two separate attempts will be made to make contact. Door notifications will be left at the residence, along with contact information. Resident notifications will begin approximately two weeks before a scheduled project commences. 

Oncor trims to industry standards and will be pruning those affected trees 10-feet as a rule; however, cuts could go as far back as to the trunk in some cases so as not to jeopardize the tree's health. It is standard procedure for Oncor tree trimmers to use cuts in the shape of “V” or “L” depending on the proximity of the trees to the power lines, the type of tree, etc. It should also be noted that Oncor contractors properly clean utensils from oak tree to oak tree, and do paint cuts made when completed; however, this is limited to oak trees only. Oncor is committed to providing safe, reliable electric service to our customers. This work is an example of that commitment.

Visit Oncor's FAQ page for residents about their Vegetation Maintenance Program, https://www.oncor.com/content/oncorwww/us/en/home/about-us/safety.html#separator-c2e92a5184.

Should power outages occur, customers may report a power outage or check the status of a previously reported power outage via Oncor's online reporting tool at oncor.com. Residents can also call 888-313-4747. Outages can be reported by text by residents registered for My Oncor Alerts, by texting OUT to 66267 (ONCOR).  To register for My Oncor Alerts, text REG to 66267.